This role can be based in either Sydney or Melbourne

Everlab is Australia's fastest-growing preventive health and technology-enabled medical services company.

After a recent $15m Seed Round, we're scaling rapidly across multiple locations and need exceptional IT operations talent to support our clinical teams and ensure seamless technology experiences for our staff and members.

Our growth trajectory requires innovative approaches to IT service delivery that can scale 10x while maintaining quality.

The Role

We're looking for a hands-on IT Operations Specialist to take ownership of our day-to-day IT support and systems administration.

You'll be the go-to person for our staff across Australia and abroad, ensuring they have the tools and support needed to deliver exceptional member care.

This role is critical as we scale - you'll help build automated processes and self-service systems that grow with us while managing the complexities of a modern SaaS-heavy startup environment.

What You'll Do

Advanced IT Support & Service Delivery

- Provide Level 3/4 support to resolve complex technical issues across Mac, Windows, and mobile devices

- Own our Linear/Slack helpdesk, implementing ITIL v4 practices and continuous improvement

- Drive automation initiatives to reduce ticket volume and enable self-service

- Analyze support metrics using advanced analytics to identify trends and predict issues

- Implement remote support tools for distributed workforce enablement

Cloud-First Systems Administration

- Manage identity and access across 50+ SaaS applications with zero-trust principles

- Implement SSO/SAML federation and automated provisioning workflows

- Maintain endpoint security using JumpCloud MDM with automated compliance checking

- Design and deploy zero-touch deployment for new workstations at scale

Vendor & Shadow IT Management

- Develop SaaS vendor management strategy for optimal cost and security

- Implement shadow IT discovery and governance frameworks

- Negotiate contracts and manage relationships with critical vendors

- Track and optimize IT spend across all platforms and services

- Build approval workflows for new application adoption

Compliance & Automation

- Ensure IT operations align with ISO 27001, SOC2, and healthcare requirements

- Implement automated asset tracking with lifecycle management

- Build self-documenting systems and maintain dynamic knowledge bases

- Create automated compliance reporting and evidence collection

- Support security audits with real-time dashboards and metrics

Training & Digital Enablement

- Design engaging digital onboarding experiences for all staff

- Create interactive training materials and microlearning modules

- Build IT champions network across all locations

- Measure and improve security & compliance policy adoption rates

Scale & Innovation

- Architect IT systems for 10x growth scenarios

- Implement AIOps for predictive issue resolution

- Build cost optimization strategies for startup efficiency

- Create automation-first culture within IT operations

- Drive continuous improvement through data-driven decisions

What we are looking for

- 3-5+ years in IT operations roles at fast-growing SaaS companies or startups

- Expert knowledge of cloud-first IT administration (not traditional on-prem environments)

- Strong experience with modern ITSM platforms and automation

- Proven ability to manage large user environments with minimal team oversight

- Track record of scaling IT operations through automation

Required Technical Skills

- **Platforms**: macOS (expert), Windows 11, iOS/Android enterprise management

- **Cloud IAM**: Google Workspace Admin, Microsoft 365, JumpCloud

- **Automation**: Python, PowerShell, Bash, low-code platforms (Make/n8n)

- **MDM/Zero Trust**: JumpCloud, Jamf, or similar modern solutions

- **ITSM**: Freshservice, ServiceNow, or similar with workflow automation

- **Networking**: cloud networking, zero-trust architecture

- **Monitoring**: Real-time dashboards, predictive analytics, AIOps tools

What Makes You Successful

- Startup mindset - comfortable with ambiguity and rapid change

- Customer service excellence with clinical empathy

- Data-driven approach to problem solving and decision making

- Strong vendor management and negotiation skills

- Ability to balance security with user experience

- Experience in healthcare or regulated industries (bonus)

- Understanding of modern IT financial management

Why Join Us?

- **Impact**: Enable world-class healthcare delivery through technology

- **Innovation**: Build modern IT operations from the ground up

- **Growth**: Shape IT strategy as we scale nationally and beyond

- **Variety**: No two days are the same in our dynamic environment

- **Culture**: Join a mission-driven team transforming Australian healthcare

- **Autonomy**: Own your domain with trust and support

What We Offer

- Hybrid working with 2-3 days a week in the office and flexibility for appointments, school drop offs etc

- Go through the Everlab health program for free, for your health benefit but also for you to experience the product like a customer

- Equity (ESOP)

- A company culture of highly motivated and driven people that all want to work with the best and be part of building something meaningful